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Working Hour: 9.00am – 6.00pm GMT +0800 (MON – FRI)
Email: support@synorex.group
Phone Support: (+60) 3-2770 0304
** For Custom Project or Premium Support customer please contact via Dedicated WhatsApp Group.
Email: hi@synorex.group
WhatsApp: (+60) 10-515 5468
Phone Support: (+60) 3-2770 0304
Frequently asked question:
What services does Synorex offer?
Synorex provides a wide range of digital solutions, including cloud hosting, website development, web apps, mobile apps, and custom software systems. We also specialize in SaaS products and offer AI-powered solutions.
What is the payment structure for Synorex’s services?
Synorex operates on a subscription-based model, where payments are collected monthly in advance. Invoices for renewals are issued seven days before the next billing cycle. We offer flexible contracts ranging from 12 to 24 months or longer, depending on the agreement.
How does Synorex manage client projects, and what is the role of a project manager?
Our workflow involves sales consultants recommending tailored solutions based on client needs, followed by a project manager who oversees the entire project, collaborates with our technical team, and ensures the project progresses smoothly. Project managers gather requirements, coordinate with technical teams, and provide clients with updates.
How does Synorex handle support and maintenance for deployed projects?
We offer two types of support: annual and monthly. Annual support includes basic hosting and uptime support, while monthly support covers bug fixes and new updates. For premium service users, we provide new feature development and design updates.
How does Synorex ensure data security and uptime for hosted services?
Synorex utilizes AWS cloud infrastructure, ensuring high reliability and scalability. We also offer data backups and uptime monitoring to guarantee that your services remain operational with minimal downtime.
Can Synorex accommodate custom feature requests or integrations?
Yes, we can. Our premium service plan includes the development of new features and integrations. For clients on other plans, we offer maintenance and fixes based on the current structure but do not provide new features without upgrading to a higher-tier plan.