Synorex Sdn Bhd

Operations Assistant (Remote)

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Job Description

Department: Admin Dept.
Reporting To: CEO
Work Location: Remote (Monday to Friday 9AM-6PM)


Job Responsibilities:

1. Establish and Optimize Workflows

  • Design, implement, and optimize internal business processes to ensure operational efficiency.
  • Study workflows across departments (sales, customer service, finance, development) and create standardized operating procedures (SOPs).
  • Ensure smooth coordination between teams to enhance overall operational effectiveness.

2. Drive Process Automation

  • Evaluate existing workflows, identify inefficiencies, and propose automation improvements.
  • Select, configure, and integrate appropriate tools (e.g., CRM, ERP, RPA) to enhance automation.
  • Implement automated tasks such as email responses, approval workflows, and financial report generation to reduce manual workload.
  • Monitor automation systems, optimize configurations, and ensure stable and efficient operations.

3. Operations Data Management & Analysis

  • Collect, organize, and analyze operational data to support management decision-making.
  • Define key performance indicators (KPIs), assess process improvement effectiveness, and generate reports.
  • Use data visualization tools to present business insights clearly.

4. Process Supervision & Continuous Improvement

  • Ensure departments follow established workflows, identify issues, and suggest optimizations.
  • Maintain and update standardized documentation to ensure employees have access to the latest SOPs.
  • Regularly collect employee feedback to refine processes based on practical needs.

5. Other Support Duties

  • Assist the Operations Manager in coordinating cross-departmental tasks to ensure smooth daily operations.
  • Participate in the company’s digital transformation initiatives, promoting technology-driven business operations.
  • Manage projects related to operations, ensuring timely delivery and execution.


Job Requirements:

1. Educational Background

  • Diploma or higher in Business Administration, Information Systems Management, Computer Science, Data Analysis, Automation, or related fields.

2. Work Experience

  • 1-3 years of experience in operations, process management, or project management. Experience in IT or SaaS industries is preferred.
  • Prior experience in process optimization and automation is a plus.

3. Skills & Competencies

  • Knowledge of Business Process Management (BPM) techniques, including process modeling, optimization, and automation.
  • Proficiency in automation tools such as Zapier, Make, Power Automate, or Notion Automations.
  • Familiarity with productivity tools like Google Workspace or Microsoft 365.
  • Excellent project management abilities with experience in tools like Jira, Trello, or Asana.
  • Strong communication and teamwork skills to drive cross-department collaboration.

4. Language Requirements

  • Proficiency in both Chinese and English (written and spoken).


Salary & Benefits:

  • Salary Range: RM2500-3000+ (Based on Experience & Skills)
  • Performance Bonus: Based on Work Performance
  • Career Development: Growth opportunities to Operations Supervisor or Manager
  • Flexible Work Arrangement: Remote available

Job Summary

wave-1-bottom
synorex.group/ Website
Remote Location
Synorex Sdn Bhd

Contacts

Email: hr@synorex.group Phone: 0105155468

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