
Operations Assistant (Remote)
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Job Description
Department: Admin Dept.
Reporting To: CEO
Work Location: Remote (Monday to Friday 9AM-6PM)
Job Responsibilities:
1. Establish and Optimize Workflows
- Design, implement, and optimize internal business processes to ensure operational efficiency.
- Study workflows across departments (sales, customer service, finance, development) and create standardized operating procedures (SOPs).
- Ensure smooth coordination between teams to enhance overall operational effectiveness.
2. Drive Process Automation
- Evaluate existing workflows, identify inefficiencies, and propose automation improvements.
- Select, configure, and integrate appropriate tools (e.g., CRM, ERP, RPA) to enhance automation.
- Implement automated tasks such as email responses, approval workflows, and financial report generation to reduce manual workload.
- Monitor automation systems, optimize configurations, and ensure stable and efficient operations.
3. Operations Data Management & Analysis
- Collect, organize, and analyze operational data to support management decision-making.
- Define key performance indicators (KPIs), assess process improvement effectiveness, and generate reports.
- Use data visualization tools to present business insights clearly.
4. Process Supervision & Continuous Improvement
- Ensure departments follow established workflows, identify issues, and suggest optimizations.
- Maintain and update standardized documentation to ensure employees have access to the latest SOPs.
- Regularly collect employee feedback to refine processes based on practical needs.
5. Other Support Duties
- Assist the Operations Manager in coordinating cross-departmental tasks to ensure smooth daily operations.
- Participate in the company’s digital transformation initiatives, promoting technology-driven business operations.
- Manage projects related to operations, ensuring timely delivery and execution.
Job Requirements:
1. Educational Background
- Diploma or higher in Business Administration, Information Systems Management, Computer Science, Data Analysis, Automation, or related fields.
2. Work Experience
- 1-3 years of experience in operations, process management, or project management. Experience in IT or SaaS industries is preferred.
- Prior experience in process optimization and automation is a plus.
3. Skills & Competencies
- Knowledge of Business Process Management (BPM) techniques, including process modeling, optimization, and automation.
- Proficiency in automation tools such as Zapier, Make, Power Automate, or Notion Automations.
- Familiarity with productivity tools like Google Workspace or Microsoft 365.
- Excellent project management abilities with experience in tools like Jira, Trello, or Asana.
- Strong communication and teamwork skills to drive cross-department collaboration.
4. Language Requirements
- Proficiency in both Chinese and English (written and spoken).
Salary & Benefits:
- Salary Range: RM2500-3000+ (Based on Experience & Skills)
- Performance Bonus: Based on Work Performance
- Career Development: Growth opportunities to Operations Supervisor or Manager
- Flexible Work Arrangement: Remote available
Job Summary
synorex.group/
Website
Remote
Location

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