Latest update: 2024-11-01
At Synorex Sdn Bhd, we strive to make our payment process seamless and clear for both SaaS subscribers and clients purchasing custom solutions. Please review our payment terms below.
SaaS Subscription Payment Terms (Auto-Debit Subscription)
- Monthly Billing: Subscription fees are billed automatically at the start of each month through auto-debit. To ensure uninterrupted service, please ensure funds are available in your account.
- Annual Billing: Annual subscriptions can be paid upfront and are also eligible for auto-debit, providing the convenience of a one-time payment. Clients choosing this option may receive discounts or additional benefits. No refund is available for early cancellation.
- Failed Auto-Debit Payments: If an auto-debit payment fails, our billing team will reach out within 3 business days to arrange an alternative payment.
- Service Suspension and Termination:
- Suspension: Accounts overdue by more than 30 days will be temporarily suspended until payment is received. A reactivation fee may apply to restore suspended accounts.
- Termination: Accounts overdue by more than 60 days will result in the termination of all services. Reprocessing fees will apply to reinstate terminated accounts.
- Service Upgrades/Downgrades: Clients can request service upgrades or downgrades, and any adjustments will be prorated for the remaining billing period.
Custom Solutions Payment Terms (Project-Based Pricing)
- Initial Deposit: A 50% deposit is required upfront upon contract signing to initiate custom projects. This non-refundable deposit secures the necessary resources for your project.
- Milestone or Final Payment: The remaining 50% is due upon project completion, prior to release. Clients will receive a final invoice detailing the project deliverables and any additional charges for approved scope changes.
- Scope Adjustments: Changes requested after project commencement may incur additional fees. A formal change order will be provided for approval before work begins on any scope adjustments.
- Overdue Payments:
- Before the due date, Synorex will send reminders via email, WhatsApp, and phone call to ensure timely payment.
- Once payment is overdue, services will be suspended, and a 1% late payment fee will be applied.
- For payments overdue by more than 30 days, all files will be deleted from the server in accordance with our privacy terms.
Custom Recurring Package Payment Terms
- Scope Adjustments: Adjustments to the scope of services may incur additional monthly charges. Synorex will provide a revised agreement or addendum for approval prior to implementing any scope changes.
- Overdue Payments:
- According to the Custom Solutions Payment Terms policy.
- Cancellation Policy:
- Custom recurring packages are subject to renewal and cancellation terms as specified in the individual service agreement.
- Cancellations must follow the terms outlined in the specific agreement. No partial refunds will be issued for mid-cycle cancellations unless otherwise stated in the agreement.
Add-On Fees
To ensure our clients have access to a wide range of support services, Synorex offers additional options for data backup, migration, reactivation, and third-party service management. Below is a breakdown of these add-on fees.
Service | Fee |
Domain Migration | FREE |
Synorex Software Reactivation | RM 90 |
Third Party Reactivation | 10% of service cost or RM 90, whichever is higher |
Third-Party Processing | 10% of service cost or RM 90, whichever is higher |
For additional support or inquiries regarding your payment, please Contact Us.