Latest updated: 2024-01-15
Synorex Sdn Bhd (“Synorex”) respects your privacy and is committed to protecting any personal information you provide while using our services. These Privacy Terms explain how we collect, use, and safeguard your personal information, as well as our responsibilities in data management.
Information Collection
Synorex may collect personal information when you register, use our services, or contact us. The information we collect includes, but is not limited to, your name, email address, contact number, company information, usage data, and other details provided for business purposes. Additionally, our AI systems may collect usage data to analyze and improve service functionality.
Use of Information
The information we collect is used for:
- Providing and maintaining our services
- Managing your account and subscription
- Sending you service updates, notifications, and necessary business communications
- Responding to your inquiries, questions, or complaints
- Enhancing and optimizing our service features through AI functionality
- Acting on your behalf to manage or process specific business information as authorized by you
No Intermediaries or Resale
Synorex is dedicated to serving our direct clients only. We do not sell or transfer your personal information to intermediaries, resellers, or other third parties, and we do not disclose your information to unauthorized individuals or entities.
Information Sharing
Synorex does not share your personal information with any third party, except in the following cases:
- With your explicit consent
- As required by law or regulation
We adhere strictly to data privacy policies and ensure that only authorized personnel access your information to complete essential tasks.
Data Deletion
If a client fails to make timely payments or if an account is inactive, Synorex considers this as non-use of our services. In such cases, Synorex will delete your data from our servers to ensure that no data from inactive accounts is retained.
Data Storage and Protection
Your personal information is securely stored in data centers located in Singapore and Malaysia. We employ reasonable technical and organizational measures to prevent unauthorized access, use, or disclosure. All data is retained based on business needs and legal requirements, and when no longer needed, we will securely delete or anonymize your information.
Cookies and Other Technologies
Our website uses cookies and similar technologies to enhance your user experience and analyze service usage. You may disable cookies in your browser settings, though this may impact your use of certain services.
Changes to Privacy Terms
Synorex reserves the right to modify these Privacy Terms as needed. Any changes will be communicated through email or on our website. Continuing to use our services after changes are made indicates acceptance of the updated terms.
Contact Us
If you have any questions regarding our Privacy Terms or need further assistance, please visit our Contact Us page.