Privacy Policy

This Privacy Policy explains how Synorex Sdn. Bhd. (“Synorex”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use our websites, software, platforms, and services.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. What Data We Collect

We may collect the following categories of data:

a. Personal & Account Information

• Name, email address, phone number
• Company name, role, and business contact details
• Login credentials (encrypted)

b. Business & Usage Data

• System usage logs and activity records
• Configuration settings and preferences
• Uploaded content, files, and records submitted by users

c. Billing & Transaction Data

• Subscription plans and payment status
• Invoice references and transaction metadata
  (Note: Payment processing is handled by third-party providers; we do not store full card details.)

d. Technical & Device Data

• IP address
• Browser type, device type, operating system
• Log files and error diagnostics

2. How We Collect Data

We collect data through:

• Account registration and onboarding forms
• User input and system interactions
• Automated logging and monitoring tools
• Cookies and similar tracking technologies
• Direct communication (email, support tickets, chat)

3. How We Use Your Data

Your data is used to:

• Provide, operate, and maintain our Services
• Authenticate users and manage accounts
• Process subscriptions and payments
• Improve performance, security, and user experience
• Provide customer support and service notifications
• Comply with legal and regulatory obligations
• We do not use your data for unrelated purposes without consent.

4. Who We Share Data With (No Selling)

We do not sell, rent, or trade your personal data.

We may share limited data only with:

• Trusted service providers (hosting, cloud, payment, analytics)
• Professional advisors (legal, accounting, compliance)
• Authorities if required by law or regulation
• All third parties are contractually required to protect your data.

5. Cookies & Tracking Tools

We use cookies and similar technologies to:

• Enable essential system functionality
• Analyze usage and improve performance
• Remember user preferences
• You may disable cookies via your browser settings, but some features may not function properly.

6. Data Storage & Security

Data is stored on secured servers and cloud infrastructure.

We implement industry-standard technical and organizational safeguards.

Access is restricted to authorized personnel only.

While we take reasonable measures, no system is completely secure, and absolute security cannot be guaranteed.

7. Your Rights

You have the right to:

• Access and review your personal data
• Request correction of inaccurate data
• Export your data (where technically feasible)
• Request deletion of your data, subject to legal or contractual obligations
• Requests may be submitted via the contact details below.

8. How Long We Keep Data

Data is retained only as long as necessary to provide Services.

Certain records may be retained for legal, regulatory, or audit purposes.

Upon account termination, data may be deleted according to our retention policy.

9. Children Policy

Certain Synorex products may process student or minor-related data as part of education or institution management services. This does not apply to all products.

Such products are intended for use by authorized administrators and staff, not for direct use by children. Customers are responsible for obtaining all required parental or legal consent before submitting any student data.

Synorex does not knowingly collect personal data directly from children without appropriate authorization.

10. Third-Party Links Disclaimer

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external sites. Please review their privacy policies separately.

11. Policy Changes

We may update this Privacy Policy from time to time.

Any changes will be posted on our website, and continued use of the Services constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact: hi@synorex.group