Payment Terms

These Payment Terms govern all pricing, billing, and payment matters related to the services provided by Synorex Sdn. Bhd. (“Synorex”, “we”, “us”, or “our”). These Payment Terms form part of and are incorporated into our Terms of Service.

1. Pricing & Subscription Type

Pricing is based on the selected subscription plan, usage tier, or agreed package. Subscription types may include monthly subscriptions, yearly subscriptions, prepaid or fixed-term plans, and one-time setup or integration fees where applicable. All prices are stated in the applicable currency unless otherwise specified.

2. Billing Cycle

Monthly subscription plans are billed on a recurring monthly basis. Yearly subscription plans are billed in advance on an annual basis. Prepaid plans are billed upfront for the agreed service period. All billing cycles begin on the service activation date.

3. Payment Methods Accepted

Accepted payment methods may include online bank transfer, credit or debit card, approved payment gateways, or other payment methods as communicated by Synorex from time to time. Availability of payment methods may vary by region.

4. Auto-Renewal Rules

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. Renewal charges will be based on the prevailing price at the time of renewal. Customers are responsible for ensuring valid and up-to-date payment details are maintained.

5. Invoice Issuance, Access & Retention

All invoices issued by Synorex Sdn. Bhd. will be generated electronically and made available for download through the customer portal. Invoices are accessible via the portal for a period of up to twelve (12) months from the invoice issuance date, unless otherwise required by applicable law. Customers are solely responsible for downloading, retaining, and safeguarding their invoices within the portal availability period.

6. Invoice Retrieval & Administrative Fees

Requests for invoice copies older than twelve (12) months from the issuance date, invoices that are no longer available for download through the portal, reissued, regenerated, manually prepared, or specially formatted invoices, or any invoice preparation outside the standard automated portal process shall be treated as administrative services. Synorex reserves the right to charge additional administrative fees on a per-invoice basis for such requests. The applicable fee shall be determined by Synorex from time to time and must be paid in full before the requested invoices are released. Synorex may refuse to process invoice retrieval or preparation requests if the applicable administrative fees are not settled.

7. Invoice Due Date & Grace Period

Invoices are payable by the due date stated on the invoice. A grace period of seven (7) days may be provided unless otherwise specified. Failure to settle payment within the grace period may result in service restrictions or suspension.

Certain third-party services, platforms, or infrastructure components may impose additional restoration, reactivation, or reconnection fees if payment is made after the overdue period. Such fees are determined by the respective third-party provider and shall be borne by the customer.

Where overdue payment requires manual intervention, recovery actions, or additional handling by Synorex Sdn. Bhd. beyond the grace period, Synorex reserves the right to charge reasonable administrative or restoration fees in addition to any outstanding amounts.

8. Late Payment Actions

If payment remains overdue, Synorex reserves the right to suspend or limit access to the Services, disable specific features or modules, and restrict access to data until full payment is received. Synorex shall not be responsible for any loss, damage, or disruption arising from service suspension due to late payment.

9. Refund Policy

All fees paid to Synorex Sdn. Bhd. are strictly non-refundable under all circumstances. This includes, without limitation, subscription fees, auto-renewal charges, setup fees, integration fees, and any partially used or unused subscription periods.

No refunds, credits, or reimbursements will be provided for any reason, including but not limited to forgotten cancellations, change of mind, lack of usage, service suspension, or account termination. All subscriptions are customer-initiated and subject to automatic renewal, with auto-renewal terms clearly disclosed prior to payment.

By completing payment, the customer acknowledges and agrees that all payments are final and non-refundable.

10. Cancellation Process

Subscriptions may be cancelled through the system dashboard or by contacting the billing team. Cancellation will take effect at the end of the current contractual or billing period and will prevent future automatic renewals.

Cancellation does not result in any refund of fees already paid, and refund requests for the current billing period will not be accepted. Services will remain available until the end of the paid subscription term unless otherwise stated.

11. Data After Cancellation

Following cancellation or termination, access to the Services may be disabled. Customer data may be retained for a limited period for legal, operational, or backup purposes. Requests for data export or deletion must be submitted before the applicable retention period expires.

12. Tax & Fees Disclaimer

All prices exclude applicable taxes, duties, or government charges unless otherwise stated. Customers are responsible for any applicable taxes, including SST or similar charges imposed by authorities. Any banking, currency conversion, or payment processing fees are borne by the customer.

13. Price Change Notice

Synorex reserves the right to modify pricing or subscription fees at any time. Any price changes will be communicated in advance and will take effect from the next billing cycle. Continued use of the Services after a price change constitutes acceptance of the updated pricing.

14. Contact for Billing Issues

For billing, payment, or invoice-related inquiries, please contact hi@synorex.group